<p>Customers must be informed about their rights to refunds.&nbsp;This "policy" is the page where businesses inform customers about their policy on return and refunds.</p><p>The Policy is part of the&nbsp;3 legal agreements your e-commerce business&nbsp;should have:</p><ol><li>The "<b>Return and Refund Policy</b>".&nbsp;Use this agreement to inform users about your policy on returns and refunds.</li><li><p>The "<b>Privacy Policy</b>" agreement.&nbsp;This is required by law. Use this agreement to inform users about your privacy practices and what kind of personal data you collect from users.</p><p>If you collect any kind of personal data from your users (e.g. email addresses, first and last names),&nbsp;you're required by law to have this agreement.</p></li><li><p>The "<b><i>Terms and Conditions</i></b>" agreement. This is optional but recommended. Use this agreement to set the rules and guidelines for users when they register an account with you.</p><p>You could add the Return and Refund Policy in your Terms and Conditions rather than having a separate agreement on returns.</p></li></ol>